IMS Care


Samsung mobile phone’s authorized service centre’s are managed and formed under the IMSC banner. A state of art ambience for after sales service is in operation at Tamrakar Complex, Newroad.  Other service centers are also functioning effectively in Nepalgunj, Dang, Butwal, Pokhara, Narayanghat, Hetauda, Birgunj, Jawlakhel, Kamaladi, Gongabu, Bhaktapur, Itahari, Biratnagar, Birtamode, Dhangadi, Janakpur, Damauli. The objective, behind the establishment of these centers, is to reduce the service cycle and provide efficient and prompt service to Samsung mobile users.

Customer service is the provision of service to customers before, during, and after a purchase. Also the care for customers does not end with Sales, instead the care continues even after the product or the customer uses service. The main focus of IMS is not commercial benefit rather on the valued customers for maximum customer satisfaction. IMS-Care provides its customers with the hardware and software repair services of their Samsung mobile phones and other accessories. This service helps customer build trust in the company.

The best engineers directly trained from Samsung using genuine spare parts from the Samsung Company provide the services. IMS-Care with a team of 51 professionals has been able to satisfy more than 90% of its customers with the very best responses all over Nepal.

The details of the service centers of IMS-Care are as follows:

S.N. Branch Address Contact No.
1 Nepalgunj Setu BK Chowk 9802002540
2 Dang Ramjanaki Tole,Ghorahi-15 9802002765
3 Butwal Traffic Chowk 71-543716
4 Pokhara 1st Floor OpenHouse Complex, Chipledhunga 61-541976
5 Narayanghat 2nd Floor, KL Mall, Lions Chowk, Bharatpur 9802002799
6 Hetauda 3rd Floor, Narayani Mall 57-521715
7 Birgunj Maisthan Chowk 9802002997
8 Pako, Newroad 4th Floor, Tamrakar Complex, Newroad 01-4267259/014267258
9 Jawlakhel Opposite to ST' Xavier's School 9802002510
10 Kamaladi Hotel Royal Singhi Arcade 01-4428378/01-4441584
11 Gongabu 4th Floor, BG Mall 9802002463
12 Bhaktapur 2nd Floor, Bhaktapur Mobile Complex 9802003008
13 Itahari 4th Floor,Pathibhara Complex, Dharan Line 9802002528
14 Biratnagar Main Road 9802003038
15 Birtamode 2nd Floor, Hanuman Complex 9802002848, 023-546687
16 Dhangadi 1st Floor Shree Laxmi Complex, Purano Bhansar Road 091-523843
17 Janakpur Bhanu Chowk 041-590200
18 Damauli Kalika Marg 9802006635