Samsung mobile phone’s authorized service centre’s are managed and formed under the IMSC banner. A state of art ambience for after sales service is in operation at Tamrakar Complex, Newroad. Other service centers are also functioning effectively in Narayanghat, Itahari, Jawalakhel, Kamaladi, Pokhara, Butwal, Biratnagar, Birjung, Nepalgunj, Hetauda, Dang, Birtamod and Balaju. The objective, behind the establishment of these centers, is to reduce the service cycle and provide efficient and prompt service to Samsung mobile users.
Customer service is the provision of service to customers before, during, and after a purchase. Also the care for customers does not end with Sales, instead the care continues even after the product or the customer uses service. The main focus of IMS is not commercial benefit rather on the valued customers for maximum customer satisfaction. IMS-Care provides its customers with the hardware and software repair services of their Samsung mobile phones and other accessories. This service helps customer build trust in the company.
The best engineers directly trained from Samsung using genuine spare parts from the Samsung Company provide the services. IMS-Care with a team of 51 professionals has been able to satisfy more than 90% of its customers with the very best responses all over Nepal.
The details of the service centers of IMS-Care are as follows:
||Setu BK Chowk
||1st Floor OpenHouse Complex, Chipledhunga
||2nd Floor, KL Mall, Lions Chowk, Bharatpur
||3rd Floor, Narayani Mall
||4th Floor, Tamrakar Complex, Newroad
||Opposite to ST' Xavier's School
||Hotel Royal Singhi Arcade
||4th Floor, BG Mall
||2nd Floor, Bhaktapur Mobile Complex
||4th Floor,Pathibhara Complex, Dharan Line
||2nd Floor, Hanuman Complex