Re-branded in 2015, IMS-Smart was initiated with the name of National Mobile Hub in December, 2012. IMS-Smart has retail stores that operates the sales, business promotion and branding with its team of 108 professionals. The commodities traded under IMS-SMart are branded Samsung mobile phones, Electronics and branded accessories. The only company in the country to own 21 exclusive retail stores.

The facilities that can be enjoyed by every IMS-SMart customers are:

1.EMI Facility
EMI facility is one of the facilities added on the service list of IMS-SMart keeping in mind the financial convenience for its customers. Every customer procuring a product higher than Rs. 20,000 can be benefited by this service. With a down payment of 20%, a customer can pay the remaining amount in 12 - 15 monthly installments with 0% interest.
The current Banking Partners for EMI Facility are:
a. Laxmi Bank Ltd.
b. NMB Bank Ltd.

2. 21 brand shops spread all over Nepal and service centers operating 365 days from 10am to 7pm in few locations.
IMS-SMart has 21 Samsung authorized brand shops in 12 districts of 9 zones in Nepal and will be opening brand shops in Baneshwar and Damak very soon. Every outlet operates from 10am to 7pm and some of them are available for 365 days a year. The detailed location and contact numbers for the convenience of our customers are listed below:

S.N. Address Location Contact no.
1 Pako Mobile Bazar, New Road Kathmandu 9802002604
2 Hanuman Center,Anarmani Birtamode 9802002605
3 Main Road, Maisthan Chowk Birgunj 9802002606
4 Traffic Chowk Butwal 9802002607
5 Tribhuban Chowk, Char Dobato  Banepa 9802002608
6 Birendra Chowk,Itahari Biratnagar 9802002609
7 Tej Man Plaza,Pulchowk  Narayanghat 9802002610
8 Dhumboji Chowk, Nepalgunj Nepalgunj 9802002611
9 Mahendra Path,Chhata Chowk Dharan 9802002622
10 PBS Sherpa Mall, Durbarmarg  Kathmandu 9802002614
11 Hotel Royal Singi Arcade Kamaladi 9802002603
12 Besides Alka Hospital, Jawalakhel Lalitpur 9802002623
13 Mahendra Pool Pokhara 9802002616
14 New Road, Ghorahi,(Ganesh Hall) Dang 9802002617
15 People Plaza,Khichapokhari Kathmandu 9802002613
16 Dharan Road, Itahari Chowk Itahari 9802002612
17 Maharajgunj Chowk Kathmandu 9802002840
18 Near Pipalbot Chowk, Boudha Kathmandu 9802002831
19 Malika Bikas Bank, Nayabazar Dhangadi 9802002624
20 Central Complex, Chabahil Kathmandu 9802002844
21 Chipledhunga Pokhara 9802002602

Every company is now customer centric and wants to achieve its objective by satisfying customers. IMS-Smart has been very effective in satisfying its customers and achieving their objectives.