Re-branded in 2015, IMS-Smart was initiated with the name of National Mobile Hub in December, 2012. IMS-Smart has retail stores that operates the sales, business promotion and branding with its team of 108 professionals. The commodities traded under IMS-SMart are branded Samsung mobile phones, Electronics and branded accessories. The only company in the country to own 20 exclusive retail stores.

The facilities that can be enjoyed by every IMS-SMart customers are:

1.EMI Facility
EMI facility is one of the facilities added on the service list of IMS-SMart keeping in mind the financial convenience for its customers. Every customer procuring a product higher than Rs. 20,000 can be benefited by this service. With a down payment of 20%, a customer can pay the remaining amount in 12 - 15 monthly installments with 0% interest.
The current Banking Partners for EMI Facility are:
a. Laxmi Bank Ltd.
b. NMB Bank Ltd.

2. 20 brand shops spread all over Nepal and service centers operating 365 days from 10am to 7pm in few locations.
IMS-SMart has 20 Samsung authorized brand shops in 12 districts of 9 zones in Nepal and will be opening brand shops in Baneshwar and Damak very soon. Every outlet operates from 10am to 7pm and some of them are available for 365 days a year. The detailed location and contact numbers for the convenience of our customers are listed below:

S.N. District Local Address Branches Contact
1 Kavrepalanchok Chardobato Banepa 9802002608
2 Morang South side of Mainroad Biratnagar 9802002609
3 Parsa Mainroad, Tribhuwan Highway Birgunj 9802002606
4 Jhapa Hanuman Complex, Birtamode Chowk Birtamode 9802002605
5 Kathmandu Near Pipal Bot Chowk Bouddha 9802002844
6 Rupandehi Below Hotel kandara, Traffic Chowk Butwal 9802002607
7 Kathmandu Chabahil central complex Chabahil 9802002623
8 Dang Newroad Ghorahi Dang 9802002617
9 Kailali Nayabazar Dhangadi 9802002624
10 Sunsari Chata Chowk, MahendraPath Dharan 9802002622
11 Kathmandu Sherpa Mall, Durbarmarg Durbarmarg 9802002855
12 Sunsari Itahari chowk, Dharan line Itahari 9802002612
13 Kathmanadu Near Alka hospital, Lalitpur Jawalakhel 9802002837
14 Kamaladi Royal Singhi Hotel Arcade Kamaladi 9802002614
15 Kathmandu People’s Plaza Khichhapokhari 9802002831
16 Kathmandu Maharajgunj Chowk Maharajgunj 9802002603
17 Banke Dhumboji Chowk, Surkhet road Nepalgunj 9802002611
18 Kathmandu Pako Newroad 9802002613
19 Kaski Chipledhunga Pokhara-2 9802002616
20 Kaski Mahendrapool Pokhara-1 9802002602

Every company is now customer centric and wants to achieve its objective by satisfying customers. IMS-Smart has been very effective in satisfying its customers and achieving their objectives.