IMS Care - SAMSUNG

Samsung mobile phone’s authorized service centre’s are managed and formed under the IMSC banner. A state of art ambience for after sales service is in operation at Tamrakar Complex, Newroad.  Other service centers are also functioning effectively in Nepalgunj, Dang, Butwal, Pokhara, Narayanghat,  Jawlakhel, Kamaladi, Gongabu, Bhaktapur, Dhangadi, Damauli. The objective, behind the establishment of these centers, is to reduce the service cycle and provide efficient and prompt service to Samsung mobile users.

Customer service is the provision of service to customers before, during, and after a purchase. Also the care for customers does not end with Sales, instead the care continues even after the product or the customer uses service. The main focus of IMS is not commercial benefit rather on the valued customers for maximum customer satisfaction. IMS-Care provides its customers with the hardware and software repair services of their Samsung mobile phones and other accessories. This service helps customer build trust in the company.

The best engineers directly trained from Samsung using genuine spare parts from the Samsung Company provide the services. IMS-Care with a team of professionals has been able to satisfy more than 90% of its customers with the very best responses all over Nepal.

The details of the service centers of IMS-Care are as follows:

S.N.	Branch	Address	Contact No.
1	Nepalgunj	Setu BK Chowk	9802002518
2	Dang	Ramjanaki Tole,Ghorahi-15	9802002765
3	Butwal	Traffic Chowk	071-533715
4	Pokhara	1st Floor OpenHouse Complex, Chipledhunga	61-541976
5	Narayanghat	2nd Floor, KL Mall, Lions Chowk, Bharatpur	9802002799
6	Pako, Newroad	3rd Floor, Tamrakar Complex, Newroad	01-5367289/8
7	Jawlakhel	Opposite to ST' Xavier's School	9802002507
8	Gongabu	4th Floor, BG Mall	9802003036
9	Bhaktapur	2nd Floor, Bhaktapur Mobile Complex	9802003008
10	Dhangadi	1st Floor Shree Laxmi Complex, Purano Bhansar Road	091-523843
11	Damauli	Kalika Marg	9802006635